Custom content

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File Specification

File formats

The preferred file format for printing is PDF. We also accept EPS and AI.

Maximum file size

Maximum allowed 100 MB.

Artwork requirements

We require artworks to be in CMYK color space and have a minimum resolution of 300dpi. We do not use Pantone colors. A 0.125" bleed from each side of artwork is required for all products.

Element sizes

We recommend to keep small texts at 7pt and thin lines at 0.5pt to avoid problems during printing.

Where do I send my files?

Please send your artwork to or with your full name, contact number and your company.

Template Guidelines

Bleed area

A bleed area is when an image extends beyond the cut line of the printed product. If your image is not white on all four sides, you MUST include an extra 1/8" (0.125") on each side of the label to be trimmed after the printing is complete. For example, if you are ordering a 3.5" x 2" label, you would set your artwork size to 3.75" x 2.25".

Cut line / Trim (Label size)

The cut line is where your product will be trimmed to, once the bleed area is removed. But please remember, due to cutting tolerances of printing, the cut may shift up to 1/16 of an inch in any direction.

Safe zone

A safe area is a margin within the cut line which will prevent text or type from being cut off. It is imperative that no text or essential parts of your artwork come within 1/8" of the trim line. Due to mechanical tolerance during the cutting process, any content within 1/8" of the trim line may be cut off.


What is a PDF proof?

It is a PDF document we prepare upon your request, so you can review your design for details like trim lines, folding lines and colors before we print your order.

How long does it take for PDF proofs to get ready?

If you request for a PDF proof, it will be ready within 1-2 days after you place your order. You will receive an email notification once your proof is ready. You will need to review and approve your proof so we can continue processing your order.

What if I find a problem in my PDF proof?

If you notice any issues in your PDF proof, you can reject it and request a new one with additional comments or instructions, or you can submit a new file.

Do you correct possible spelling errors in my artwork?

No. We do not change text or art. We only fix print-related technical issues found in your file.